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Refund & Cancellation Policy

This Refund & Cancellation Policy explains when and how you can cancel an order and receive a refund on the Chemist Box platform, operated by Chemist Box Private Limited. Because we deal in medicines and healthcare products, some category-specific rules apply for reasons of patient safety.

Last updated: 22 July 2026

1. Order Cancellation

  • You may cancel an order free of charge any time before it is packed or dispatched, from the “My Orders” section or by contacting our support team.
  • Once an order has been dispatched or is out for delivery, it can no longer be cancelled; you may instead refuse delivery or raise a return request where eligible.
  • Chemist Box may cancel an order due to unavailability of stock, an invalid or incomplete prescription, incorrect pricing, delivery address outside our serviceable area, or suspected fraudulent activity. Any amount already paid for such orders is refunded in full.

2. Returns & Refund Eligibility

Given the nature of pharmaceutical products, returns are accepted only in the following cases, when reported within 48 hours of delivery with the invoice and original packaging intact:

  • A wrong product or incorrect quantity was delivered;
  • The product delivered is damaged, tampered, or leaking;
  • The product is expired or has an unreasonably short shelf life at the time of delivery;
  • A defective or non-genuine product was received.

3. Non-Returnable Items

For safety and regulatory reasons, the following are not eligible for return or refund unless they were damaged, defective, wrongly delivered, or expired on arrival:

  • Prescription (Schedule H / H1 / X) medicines that have been correctly dispensed;
  • Refrigerated or cold-chain products (e.g. insulin, certain vaccines);
  • Products where the seal, packaging or strip has been opened or broken;
  • Personal-use and hygiene items where a returned product cannot be re-sold safely.

4. How to Request a Refund or Return

  1. Contact us within 48 hours of delivery via care@chemistbox.in, +91 6126604555, or WhatsApp at +91 6126604555.
  2. Share your order ID, a description of the issue and, where applicable, photographs of the product and packaging.
  3. Our team will verify the request and, if approved, arrange a pickup or replacement and initiate any eligible refund.

5. Refund Method & Timelines

  • Approved refunds are credited to the original payment method used at checkout (UPI, card, net banking or wallet) through our payment partner, PhonePe Payment Solutions.
  • For Cash on Delivery orders, refunds are processed to your bank account or UPI ID after we collect your details.
  • Once approved, refunds are typically initiated within 1–2 business days and reflect in your account within 5–7 business days, depending on your bank or payment provider.
  • Where only part of an order is eligible, a proportionate refund is issued.

6. Failed or Duplicate Payments

If an amount is debited but your order is not confirmed, or you are charged more than once for the same order, the excess/failed amount is auto-reversed by the payment gateway to your original payment method, usually within 5–7 business days. If you do not receive it, please contact us with your transaction reference and we will assist in tracing it.

7. Related Terms

This policy should be read together with our Terms & Conditions and Privacy Policy.

8. Contact Us

Chemist Box Private Limited
Email: care@chemistbox.in
Phone: +91 6126604555
Address: Plot no 26/B, Opposite Patliputra Co Patliputra main field Near Disa de-addiction Cum Rehabilitation Centre, Patna, Bihar.
Refund & Cancellation Policy · Chemist Box