Privacy Policy

1. Definitions

• (a) Data: Non-personal, personal, and sensitive personal information about you that directly or indirectly could allow identification.
• (b) Data Protection Laws: Any applicable law relating to data processing.
• (c) Partners: Select third parties with whom we have contracts.
• (d) Service Providers: Entities to whom we disclose data to process information for specific purposes.
• (e) Chemist Box: Chemist Box Private Limited, incorporated in India, registered at Plot no 26/B, Opposite Patliputra Co Patliputra main field Near Disa de-addiction Cum Rehabilitation Centre, Patna, Bihar.
• (f) User or you: Natural person accessing our stores, website or mobile application.

2. What Information Do We Gather About You?

Chemist Box gathers data in the following categories:

• A. Contact details including names, email addresses, postal addresses, phone numbers.
• B. Financial data including payment methods, transaction histories, spending patterns.
• C. Technical data including website usage, IP addresses, device information collected via cookies and pixels.
• D. Transactional information including transaction dates, totals, preferred transactions.
• E. Health-related information such as treatment plans, prescribed medications, dosage information, lab test results, medical history.
• F. Product and service information including account membership numbers, registration, payment information.
• G. Personal information including age, sex, date of birth, marital status, nationality, occupation, ethnicity, religion.
• H. Your evaluations, comments, and opinions regarding services, programs, and products.
• I. Loyalty program membership information, account details, profile information, travel partner affiliations.

3. Data Collection Methods

• A. Information You Provide to Us: Data entered on our website, mobile application, or provided at outlets and stores.
• B. Information We Gather Automatically: We use “cookies,” “pixels,” and similar technologies to collect information automatically during interactions.
• C. Email Communications: We receive confirmations when you open emails or click links. You can unsubscribe using links in marketing emails.
• D. Automatic Information from Other Websites: We collect information when you engage with third-party websites using our technology or with whom we have formal arrangements.
• E. Information from Other Sources: Data obtained when third-party websites communicate with our website or mobile application to send/receive data about you.

4. Information Shared By You

Chemist Box gathers your data when you:

• A. Sign up to receive our products and/or services;
• B. Make a purchase or attempt to make a purchase at our locations, website, or mobile application;
• C. Respond to surveys conducted by us or for us;
• D. Choose to receive communications from us, including promotional offers;
• E. Provide data during visits to our locations, website, or mobile application.

5. Information Gathered Automatically

• A. When visiting our website or using our mobile application, we automatically collect information to enhance content and navigation, including IP addresses.
• B. Our site servers and analytics affiliates collect IP addresses, operating system information, browsing information, device information, and language settings. This aggregated data monitors site usage, updates content, ensures safety and security, and improves functionality.
• C. Depending on browser settings, we automatically collect data via cookies, pixels, and similar technologies.

Our Use of Data

We use data collected for the following purposes:

• Carry out obligations from contracts between you and us;
• Provide products/services and communicate about offerings;
• Provide offers, personalized services, recommendations, and improve your experience;
• Operate, evaluate, and improve our business, website, and mobile application;
• Generate aggregated data and insights to understand customer behavior, patterns, and trends;
• Provide privileges, benefits, marketing, and promotional campaigns based on your profile;
• Communicate with you including responses to requests, questions, feedback, claims, or disputes;
• Customize and improve services including shopping experience and membership programs;
• Enforce terms of use of our website and mobile application;
• Protect against fraud, illegal activity, harm, financial loss, and other legal or security risks;
• Serve other purposes with specific notice at time of collection as authorized by law.

Minors

We do not provide products or services for use by minors on our website or mobile application. If you are under 18, you may only use our website or mobile application with parental or guardian involvement.

Sharing of Data

Partners: We may make available services, goods, or software offered by Partners. Customer data from those transactions may be shared with Partners who must treat your data carefully in line with this privacy statement and applicable legal requirements.

Service Providers: We may give service providers access to your data for purposes including data storage and analysis, system security, delivering search results, customer support, credit assessment, profiling, user analysis, and payment processing. Service Providers must only process data as instructed and implement appropriate security measures.

Information from Other Sources: When you authorize third-party websites to interact with our platform to provide/receive data about you, we may receive such data used by that third-party to identify your account.

Protecting Chemist Box: We may release data when appropriate to comply with applicable law, enforce terms of use, protect against harm or financial loss, protect vital interests, or investigate fraudulent or illegal activity. This includes exchanging information with other companies for fraud protection and risk management.

Business Transfers: If we sell or buy subsidiaries or business units, your data (including loyalty program information) may be transferred as part of such transactions.

Third Parties: We may share data with third parties where you request or authorize us to do so; we need to comply with applicable law or respond to valid legal process; or we need to operate and maintain security of our website or mobile application.

Keeping Data Secure

We take organizational and technical precautions to protect your data on secure servers. Technical and organizational measures include procedures for addressing suspected data breaches. Report suspected misuse, loss, or unauthorized access to data immediately via email to the address in the “How to Contact Us” section below.

Retention of Data

We retain data as long as required to use our products/services, provide website/mobile application access, or for other essential purposes like legal compliance, dispute resolution, and agreement enforcement. Retention times vary based on data type and use requirements. Data may remain on backup or archive media for audit, legal, tax, or regulatory purposes even after deletion.

Your Rights and Choices

We process data with your permission and/or as required to operate our business, comply with legal and contractual requirements, and safeguard security. Your rights regarding sensitive personal information include:

• Right to Access, Review and Modify;
• Right to Correction;
• Right to Withdraw Consent.

Please notify us if your personal information changes. Exercise these rights by contacting us as indicated in the “How to Contact Us” section below.

Where We Store Data

Data collected under this Privacy Notice is hosted on servers located in India.

Processing Your Data

We take measures to ensure data is processed according to this Privacy Notice and applicable legal requirements. We have implemented suitable contractual agreements with Partners and Service Providers to guarantee adequate data protection and compliance.

App Permissions That We Capture

We request the following app permissions during onboarding:

• Location: Set sharing to ‘Always’ to see location-specific product availability. You can change this anytime.
• Camera: Allows you to photograph prescriptions and upload directly to the app.
• Photos/Media/Files: Media access permission to store and retrieve uploads like prescriptions on your device.
• SMS: Supports automatic OTP confirmation without manual code entry.
• Receive SMS: Enables payment-related SMS from our payment partner.
• Access Wifi State: Optimizes your experience based on WiFi strength, especially for video consultations.
• Record Audio: Enables video consultations with doctors.
• Bluetooth: Redirects audio to Bluetooth headsets during video consultations.

Severability

Any provision (or portion of a provision) found invalid, unlawful, or unenforceable by a court or competent authority will be deleted to the extent necessary, without affecting the validity of remaining provisions.

Changes to This Privacy Notice

Our Privacy Notice may change as our company evolves. We may send email reminders but encourage you to frequently check our website and mobile application for updates. Updates take effect immediately upon posting and your first use afterward constitutes acceptance of revised terms.

How to Contact Us

Send an email to care@chemistbox.in to request access, review, update, or withdraw consent for your personal information. We will respond to your request within 30 days.

Grievance Officer